FAQ
Track my order
How can I track my order?
As soon as your order has shipped, you will receive an email with your tracking number. You can also find this information in your account, under the My Orders section.
My tracking hasn't updated in two days, is that normal?
It sometimes takes the carrier 24 to 48 hours to update the status, especially on weekends. If there is no movement after three business days, please write to us with your order number.
I have not received a confirmation email.
Check your spam folder. If you don't find anything, contact us: a typo in the email address is the most common cause.
Can I modify or cancel my order?
As long as the order has not been prepared, it is possible. Contact us as soon as possible with your order number. Once the package has been shipped, the order follows the return procedure.
Delivery & lead times
What are the shipping costs?
Orders under €70: €5.90 for Mondial Relay pickup points, €9.90 for home delivery via Colissimo (€7.90 on orders of €30 and over)
Orders of €70 and over: free delivery, for both pickup points and home delivery
Pickup points temporarily unavailable: for now, all orders are delivered to your home by Colissimo.
How long does it take for my order to ship?
Within 24 to 48 hours on average, Monday to Friday. This timeframe does not include transit time.
How long does delivery take?
In metropolitan France (including Corsica), allow 3 to 5 business days after your order for home delivery with Colissimo, and 5 to 8 business days for a Mondial Relay pickup point. In the European Union, allow 4 to 10 business days depending on the country.
Do you deliver internationally?
Yes, to every European Union country, either to a Mondial Relay pickup point (Belgium, Luxembourg, the Netherlands, Germany, Spain, Italy, Poland, Portugal) or to your home with Colissimo. Shipping costs are shown before payment; delivery is free from €90 for Belgium, Luxembourg and the Netherlands, and from €120 for other EU countries. We do not deliver outside the European Union for now.
My package arrived damaged.
Report the anomaly on the delivery note at the time of receipt, with your handwritten comments and your signature. Then contact us at 04 94 92 88 73 or at contact@savoretsens.com with photos. We will offer you a refund or an exchange
I entered the wrong delivery address.
If the parcel is returned to us, a second shipment is possible upon payment of new shipping costs. You may also cancel the order, which will be refunded excluding shipping fees.
Returns & Refunds
What is the return period for a product?
You have 14 days from receipt to exercise your right of withdrawal.
Are returns free?
No, return shipping costs are your responsibility.
Can I return a product that I have opened?
No. For hygiene and food safety reasons, a product that has been unsealed or opened cannot be returned or refunded. Only complete products in their intact, original packaging and in perfect condition for resale are accepted.
How do we proceed?
Please contact us first at 04 94 92 88 73 or at contact@savoretsens.com, stating your order number. All returns must be notified in advance to be accepted. Then return the product to:
Savor Créations — Service Retour 99 allée de Bruxelles, ZA de Signes 83870 Signes
How long will it take to receive my refund?
Within 14 days of receipt of your return, via the payment method used for the order. You may also request an exchange, with return shipping costs being at your expense.
I received the wrong product.
Report it on the day of delivery or no later than the first working day following. In this case, the return shipping costs are at our expense.
100% secure payment
Which payment methods do you accept?
Several payment options are available at checkout.
Are my banking details protected?
Yes. Transactions are encrypted via SSL and we do not store any banking data on our servers.
When am I charged?
Full payment is required at the time of ordering.
My payment was declined.
Check your card limit and the information entered. If the problem persists, contact your bank, then write to us.
Do the displayed prices include VAT?
Yes, all prices are inclusive of VAT in euros. Delivery charges are added before the order is confirmed.
My account
Do I need to create an account to order?
No, you can place an order without creating an account. However, an account allows you to track your orders and save your addresses.
I forgot my password.
Click on "Forgot password" on the login page, and you will receive a reset link via email.
How do I unsubscribe from the newsletter?
Click the unsubscribe link at the bottom of any of our emails, or write to us at contact@savoretsens.com.
How can I delete my personal data?
Write to us at contact@savoretsens.com. We only retain data related to orders placed, for legal reasons.
